Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection in accordance with Australian privacy laws and regulations. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. Last updated: January 28, 2026.

1. Information We Collect

We collect various types of personal information to provide you with secure and personalised gaming services. The information we gather falls into several categories, each serving specific purposes related to account management, regulatory compliance, and service enhancement.

Personal identification information includes your full name, date of birth, residential address, email address, and phone number. This data is essential for account verification, age confirmation, and compliance with Australian gambling regulations. We also collect government-issued identification documents such as driver’s licenses or passports during the verification process.

Financial information encompasses your banking details, payment method preferences, transaction history, and deposit and withdrawal records. This information is crucial for processing payments, preventing fraud, and maintaining accurate financial records as required by Australian financial regulations.

  • Account registration details including username and password
  • Gaming preferences and activity logs
  • Device information such as IP address, browser type, and operating system
  • Communication records including customer support interactions
  • Marketing preferences and communication history

2. How We Use Your Information

Your personal information serves multiple legitimate purposes within our gaming platform operations. We utilise collected data to create and maintain your gaming account, process financial transactions, and ensure compliance with Australian gambling laws and responsible gaming requirements.

Account management involves verifying your identity, maintaining accurate records, and providing personalised gaming experiences. We use your information to process deposits and withdrawals, track gaming activity, and implement responsible gambling measures such as deposit limits and self-exclusion tools.

Regulatory compliance requires us to maintain detailed records for reporting to Australian authorities, including the Australian Transaction Reports and Analysis Centre (AUSTRAC) and relevant state gaming commissions. This includes monitoring transactions for anti-money laundering purposes and ensuring compliance with know-your-customer requirements.

  • Fraud prevention and security monitoring
  • Customer support services and dispute resolution
  • Marketing communications and promotional offers
  • Platform improvement and service development
  • Legal compliance and regulatory reporting

3. Information Sharing and Disclosure

We maintain strict policies regarding the sharing of your personal information with third parties. Information disclosure occurs only under specific circumstances and always in accordance with Australian privacy legislation and our contractual obligations to protect your data.

Regulatory authorities may receive your information when required by law or when necessary to comply with Australian gambling regulations. This includes reporting suspicious transactions to AUSTRAC, providing information to gaming commissions, and cooperating with law enforcement investigations.

Service providers who assist in platform operations may access limited personal information necessary to perform their functions. These providers include payment processors, identity verification services, customer support platforms, and technical infrastructure providers. All third-party providers are bound by strict confidentiality agreements and data protection requirements.

  • Legal proceedings and court orders
  • Business transfers or corporate restructuring
  • Fraud investigation and prevention
  • Emergency situations involving player safety
  • Consent-based sharing for specific services

4. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security framework incorporates industry-leading technologies and practices designed to safeguard sensitive data throughout its lifecycle.

Technical security measures include advanced encryption protocols for data transmission and storage, secure server infrastructure hosted in certified data centres, and multi-factor authentication systems for account access. We employ firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorised access attempts.

Operational security involves staff training on data protection procedures, access controls limiting employee access to personal information, and regular security audits conducted by independent third parties. We maintain incident response procedures to address potential security breaches promptly and effectively.

  • SSL encryption for all data transmissions
  • Segregated database systems with restricted access
  • Regular security updates and vulnerability assessments
  • Backup and disaster recovery procedures
  • Compliance with Australian Government security standards

5. Cookies and Tracking Technologies

Our platform utilises cookies and similar tracking technologies to enhance your gaming experience, analyse platform usage, and provide personalised content. These technologies collect information about your browsing behaviour and preferences to optimise platform functionality.

Essential cookies are necessary for basic platform operations, including session management, security features, and payment processing. These cookies cannot be disabled without affecting platform functionality and are automatically activated when you access our services.

Analytics cookies help us understand how players interact with our platform, identify popular games and features, and detect technical issues. This information guides platform improvements and helps us provide better gaming experiences for all users.

  • Preference cookies for personalised settings
  • Marketing cookies for targeted promotional content
  • Third-party cookies from integrated service providers
  • Mobile app tracking for performance optimisation
  • Social media integration cookies

6. Your Privacy Rights

Under Australian privacy laws, you possess several rights regarding your personal information. We are committed to facilitating the exercise of these rights while maintaining the security and integrity of our gaming platform.

Access rights allow you to request copies of personal information we hold about you, including account details, transaction history, and communication records. You may also request information about how your data is being used and which third parties have accessed your information.

Correction rights enable you to update or modify inaccurate personal information in your account. You can access most information directly through your account dashboard or contact our support team for assistance with more complex updates.

  • Right to restrict processing of your personal information
  • Right to data portability for account migration
  • Right to object to marketing communications
  • Right to request deletion of certain personal information
  • Right to complain to privacy regulatory authorities

7. Data Retention Policies

We retain your personal information for specific periods based on legal requirements, business needs, and the nature of the information collected. Our retention policies balance regulatory compliance obligations with privacy protection principles.

Account information and gaming records are maintained for seven years following account closure, as required by Australian anti-money laundering legislation and gaming regulations. Financial transaction records are preserved for similar periods to support regulatory reporting and audit requirements.

Marketing communications and preference data are retained until you withdraw consent or close your account. Technical logs and security information are typically retained for shorter periods unless required for ongoing investigations or compliance purposes.

  • Identity verification documents stored securely for compliance periods
  • Customer support communications retained for quality assurance
  • Gaming activity logs maintained for responsible gambling monitoring
  • Payment processing records preserved for dispute resolution
  • Website analytics data aggregated and anonymised over time

8. International Data Transfers

Some of our service providers and technical infrastructure may be located outside Australia, potentially resulting in international transfers of your personal information. We ensure all international transfers comply with Australian privacy laws and provide adequate protection for your data.

Transfer mechanisms include standard contractual clauses approved by Australian privacy authorities, adequacy decisions recognising equivalent privacy protection in destination countries, and specific safeguards for sensitive financial information.

We conduct due diligence assessments of international service providers to verify their data protection capabilities and contractual commitments to maintaining Australian privacy standards regardless of their geographic location.

9. Children's Privacy Protection

Our gaming services are strictly restricted to individuals aged eighteen years and older. We do not knowingly collect personal information from minors and implement robust age verification procedures to prevent underage access to our platform.

Age verification processes include document checks, database cross-references, and ongoing monitoring for suspicious account activity that might indicate underage use. If we discover that personal information has been collected from a minor, we immediately delete such information and permanently close the associated account.

Parents or guardians who believe their child has provided personal information to our platform should contact our support team immediately for investigation and remedial action.

10. Policy Updates and Contact Information

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes through email communications, platform notifications, or prominent website announcements.

Minor updates that do not materially affect your privacy rights may be implemented with standard notice periods. Major changes affecting data collection, use, or sharing practices will include extended notice periods and detailed explanations of the modifications.

For privacy-related inquiries, concerns, or requests to exercise your privacy rights, contact our dedicated privacy team through the customer support channels provided on our platform. We are committed to responding promptly and comprehensively to all privacy-related communications while maintaining the confidentiality of your personal information throughout the process.