Contact Us
Our dedicated customer support team is available to assist with all enquiries related to gaming, account management, deposits, withdrawals, and technical issues. We maintain multiple communication channels to ensure Australian players receive prompt and professional assistance in accordance with local gaming regulations and responsible gambling guidelines.
Available Communication Channels
We offer several convenient methods to reach our support specialists. Our live chat service provides instant assistance for urgent matters including account verification, bonus enquiries, and payment processing. Email support handles detailed investigations and documentation requests. Phone support is available for complex account issues requiring immediate resolution.
| Live Chat | 24/7 instant support |
| [email protected] | |
| Phone | +61 2 8320 4567 |
Response Times and Preparation Guidelines
Email enquiries receive responses within 24 hours during business days. Phone support operates Monday through Friday, 9:00 AM to 6:00 PM AEST. When contacting support, please prepare your account details, transaction references, and specific issue descriptions to expedite resolution.
- Verify your registered email address before contacting support
- Include relevant transaction numbers or dates
- Describe technical issues with device and browser information
Last updated: January 28, 2026